Associate Customer Solutions Engineer

Sysdig • Nashville, TN

93d • $73,200 - $91,500

About The Position

At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way. We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic AI. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most. Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be. If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you.

Requirements

• Bachelor's degree in Computer Information Systems (CIS), Management Information Systems (MIS), Cybersecurity, Computer Science, or a related field.
• Experience with cloud computing, containers, and modern IT infrastructure; exposure to Linux and willingness to learn Kubernetes.
• Interest in scripting, APIs, automation tools, and learning cybersecurity fundamentals.
• Strong troubleshooting mindset with eagerness to develop new technical skills.
• Clear communicator who enjoys working directly with customers.

Nice To Haves

• Familiarity with Prometheus, monitoring, or DevOps/security concepts.

Responsibilities

• Assist as a technical resource on the Sysdig Platform while learning from senior team members.
• Develop connections with customer teams and technical users to understand their needs.
• Help map Sysdig capabilities to customer goals and assist with basic deployment, configuration, and troubleshooting.
• Shadow and participate in customer workshops to learn best practices for adoption and usage.
• Collect customer feedback and work with internal teams (Customer Success, Sales, Support) to improve the Sysdig product experience.

Benefits

• Extra days off to prioritize your well-being
• 401(k) Retirement Savings Plan with a 3% company match
• Maternity and Parental Leave
• Mental health support for you and your family through the Modern Health app
• Full health benefits package for you and your family

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees