Associate Customer Service Representative

Highmark Health • Springfield, IL

394d

About The Position

The Associate Customer Service Representative role at Highmark Health involves handling customer inquiries through various communication channels, including telephone, email, and in-person interactions. The primary focus is on troubleshooting and resolving customer complaints while ensuring timely and accurate responses according to established service and quality standards.

Requirements

• High School Diploma or GED required.
• 6 months of Customer Service experience in a customer-facing role required.
• Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.
• Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.
• Ability to take direction and to navigate through multiple systems simultaneously.
• Ability to maintain composure under stressful and fast-paced conditions.
• Strong written and verbal communication skills.
• Ability to communicate complex information in a simple, customer-facing way.

Nice To Haves

• Customer Service experience in a call-center environment preferred.
• Customer Service experience in a Healthcare related call-center environment strongly preferred.

Responsibilities

• Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.
• Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.
• Meet all production, quality, and adherence standards. Attend all required training classes.
• Elevate issues to next level of supervision, as appropriate.
• Maintain accurate records, including timekeeping records.
• Other duties as assigned or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED