Associate Customer Service Representative

Varite • Auburn Hills, MI

70d • $22 - $24

About The Position

This position is hybrid, requiring 3 days in the office and 2 days from a home office, subject to change per the company. The role involves responding to customer issues that require product knowledge, interpreting questions and requests, and ensuring proper resolution in a prompt and courteous manner. The representative may initiate customer contact to proactively identify and address customer needs, and will monitor the resolution process to ensure other departments follow through on requests. Responsibilities include but are not limited to responding to customer inquiries, utilizing various Business Unit tracking systems, resolving disputes, issuing credit/debit memos, processing samples/rebates, and monitoring sales orders through the order fulfillment process.

Requirements

• Demonstrated proficiency as a Customer Service Representative, beyond call center and/or retail experience.
• Previous knowledge of the Sales to Cash (STC) Process.
• Excellent phone communications and interpersonal skills with multiple functional groups.
• Knowledge of SAP-R3 or equivalent is required, with a minimum of 6 months to 1 year of SAP experience.
• Intermediate to high level Microsoft Excel proficiency is required.
• Ability to adjust with ease to new conditions and personnel.
• Ability to identify areas for improvement and implement change.
• Demonstrated skills in multitasking and project management.
• Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment.
• Excellent organization skills to provide accurate follow-up and understand inventory management.

Nice To Haves

• Salesforce.com experience is a plus.
• SharePoint experience is a plus.
• College degree preferred.

Responsibilities

• Respond to customer inquiries and issues requiring product knowledge.
• Utilize various Business Unit tracking systems to resolve disputes.
• Issue credit/debit memos as necessary.
• Process samples and rebates for customers.
• Monitor sales orders through the order fulfillment process.
• Initiate customer contact to proactively identify and address customer needs.
• Ensure proper resolution of customer issues in a prompt and courteous manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 251-500 employees