Associate Customer Service Representative

Wells Fargo Bank • Phoenix, AZ

39d • $21 • Onsite

About The Position

Join Wells Fargo at an exciting time of growth and innovation. We’re looking for individuals eager to be part of an inclusive workforce and build a meaningful, long-term career. In this role, you’ll be supported and mentored by experienced team members as you learn the business and develop professionally. Our Neurodiversity & Disability Employment expands access to highly skilled talent by creating more accommodating and accessible hiring practices. The program provides education, professional support, and ongoing resources to enrich the employee’s experience. Hiring activities include two days of interactive workshops, a skills assessment, and a one‑on‑one discussion with a hiring manager. Employee Support and Enablement: Provide a positive new‑hire experience through dedicated, hands-on, and guided onboarding. Offer job coaching to support both new hires and managers in their professional development. Connect each new hire with a workplace buddy to ease the transition into Wells Fargo’s culture and environment. Promote inclusion by delivering education and awareness programs for all employees and hiring managers. Wells Fargo is seeking an Associate Customer Service Representative in Consumer Lending. Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services. Find out why we're the #1 financial services company to grow YOUR career. Apply today. In this role, you will: Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services via phone in a fast-paced, high-volume environment Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems Regularly receive direction from supervisor and escalate questions and issues to more senior employees Interact with team on basic information, plus internal or external customers

Requirements

• 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Must be able to attend full duration of required classroom training period
• Ability to work additional hours as needed
• Must work on-site at the location posted
• This position is not eligible for Visa sponsorship

Nice To Haves

• Strong customer service skills with the ability to listen, gather information, and resolve issues.
• Ability to perform well in a fast‑paced, metric‑driven call center environment
• Experience resolving complex issues through written and verbal communication
• Ability to meet or exceed goals while navigating multiple systems and searching for information effectively
• Knowledge of internet, mobile, and social media technology

Responsibilities

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services via phone in a fast-paced, high-volume environment
• Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
• Regularly receive direction from supervisor and escalate questions and issues to more senior employees
• Interact with team on basic information, plus internal or external customers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed