Associate Customer Service Rep
About The Position
ENTRY LEVEL - A recent bachelor degree in Business, Marketing, Supply Chain, or related field with no experience. Applicants for this position must be currently authorized to work in the United States on a full-time basis. Renesas is unable to sponsor applicants for work visas for this position now or in the future. This includes anyone on F1/OPT. Farmington Hills, MI - Hybrid Local candidates preferred - no relocation provided We are seeking a motivated and detail-oriented Regional Customer Operations Representative, supporting Sales Management, Inside Sales and Customer Service teams. This role will provide hands-on experience in sales operations, data analytics, and customer support processes. The Customer Operations Representative will play a key role in managing the sales funnel, maintaining reporting tools, and supporting various operational tasks that drive business efficiency.
Requirements
- ENTRY LEVEL - A recent bachelor degree in Business, Marketing, Supply Chain, or related field with no experience. Applicants for this position must be currently authorized to work in the United States on a full-time basis. Renesas is unable to sponsor applicants for work visas for this position now or in the future. This includes anyone on F1/OPT.
- Strong analytical and organizational skills.
- Proficiency in Microsoft Excel; familiarity with Power BI is a plus.
- Excellent communication and teamwork abilities.
- Detail-oriented with the ability to manage multiple tasks effectively.
Nice To Haves
- familiarity with Power BI is a plus
Responsibilities
- Sales Funnel Management: Assist in tracking and updating opportunities and pipeline stages. Support data integrity and timely updates in CRM systems.
- Power BI Reporting: Utilize dashboards for sales and customer service performance.
- Sample Management: Coordinate sample requests and help maintain sample inventory records. Ensure timely delivery and proper documentation of samples.
- PCN (Product Change Notification) Support: Support updates in PCN tracking systems Communicate changes to relevant stakeholders and ensure compliance with processes.
Benefits
- Hands-on experience in sales operations and customer service processes.
- Exposure to data analytics and reporting tools.
- Opportunity to work in a collaborative and dynamic environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
