Associate Customer Relations Specialist

MKS Instruments

6d

About The Position

As an Associate Customer Relations Specialist at MKS Inc., you will serve as a critical link between our customers, sales teams, and internal departments, ensuring a seamless customer experience. We are seeking a detail-oriented and customer-focused person to join our team who will be responsible for handling customer inquiries, processing orders, returns, maintaining customer portal(s) and order management. In this role, you will report to the Sr. Customer Service Supervisor.

Requirements

• Bachelor's Degree preferred
• 0-2 years of related experience
• Strong communication and interpersonal skills.
• Strong problem-solving skills with the ability to resolve complex issues.

Nice To Haves

• Ability to handle multiple tasks with strong attention to detail.
• Familiarity with CRM tools (such as Oracle) is a plus.
• Familiarity with Customer portals preferred.
• Microsoft Excel proficiency.

Responsibilities

• Maintaining direct contact with customers before and after sales to ensure high level of customer satisfaction.
• Providing price quotations.
• Collaborating with sales and product marketing to ensure we’re offering latest product.
• Maintaining current customer part number revision and cross reference.
• Maintaining customer OTD (on time delivery) analysis.
• Work cross-functionally with internal departments to meet customer requirements.
• Wide range of customer service functions included but not limited to: Order entry, returns, credits, delivery schedules, and MRP updates.
• Maintaining weekly alignment with Customer portals and MKS ship schedule.

Benefits

• MKS offers a comprehensive benefits package, including health insurance coverage (medical, dental and vision), 401(k) with company match, life and disability insurance, 11 paid holidays, sick time, 15 paid vacation days, [6 weeks fully paid] parental leave, adoption assistance and tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees