Associate Customer Onboarding Manager

Foley • Boston, MA

1d • Remote

About The Position

The Associate Customer Onboarding Manager supports the onboarding of Small Market and Mid-Market customers by helping guide them through their initial setup and early use of Foley’s products. This is an early-career role designed for someone eager to learn, build deeper customer-facing skills, and grow within Customer Success.
You’ll work closely with experienced Onboarding Managers and cross-functional partners while developing a strong foundation in onboarding, customer communication, and Foley’s solutions.

Requirements

• 1-3 years of experience in a customer success or onboarding role within a SaaS company
• Strong written and verbal communication skills
• Organized and detail-oriented with the ability to manage multiple priorities simultaneously
• Willingness to learn new processes, systems, and DOT/FCRA compliance concepts
• Positive, coachable attitude with a strong desire to grow
• Openness to leveraging AI in daily work (Experience with LLMs and/or Generative AI is a plus)

Nice To Haves

• Previous experience with Salesforce, Gong, or Planhat a plus

Responsibilities

• Support the Scaled onboarding of new customers using established processes and playbooks
• Assist customers with account setup, product configuration, and basic training in both one-on-one and group settings
• Conduct onboarding calls and follow-ups with clients to promote adoption of Foley’s software
• Help educate customers on how to use Foley’s products to meet compliance requirements
• Track onboarding tasks, milestones, and customer progress in internal systems
• Partner with Sales, Support, and Customer Success to ensure smooth customer handoffs
• Identify questions, challenges, or delays during onboarding and escalate as needed
• Contribute to onboarding documentation, templates, and process improvements

Benefits

• Foley offers a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) with company match, paid time off and holidays, wellness programs, and an employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed