Associate Customer Experience Agent (Peoria, IL)

RLI Insurance Company • Peoria, IL

123d • $19 - $26

About The Position

Provides front-line operational and customer support. Assists by responding to general inquiries, providing product knowledge while ensuring insurance policy alignment with customer needs. Product support includes personal and/or commercial lines policies.

Requirements

• Typically requires a high school diploma; for Agency Operations, P&C license is preferred but will be required within 3 months of employment.
• 0+ years of related experience for consideration or equivalent level of education and experience.
• Good interpersonal and communication skills.
• Ability to provide excellent customer service support in a timely and friendly manner.
• Detail oriented with good organizational skills.
• Ability to follow procedures as outlined by management.
• Ability to handle multiple tasks simultaneously and prioritize duties in a fast-paced environment.
• Experience supporting niche insurance products preferred.

Responsibilities

• Provide basic operational and customer support to administrators, agents, brokers and policyholders.
• Effectively communicate via telephone, chat or email with various internal or external channels.
• Research and develop appropriate answers based on customer inquiries.
• Communicate with the RLI Solutions Team to ensure proper handling of operational and customer inquiries.
• Keep accurate records of customer interactions and transactions.
• Prepare quotes and bind coverage for RLI insurance products, ensuring alignment with customer needs.
• Assist with other duties as needed.

Benefits

• Annual bonus plans
• Employee stock ownership plan (ESOP)
• 401(k) — automatic 3% company contribution
• Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
• Paid time off (PTO) and holidays
• Paid volunteer time off (VTO) to support our communities
• Parental and family care leave
• Flexible & hybrid work arrangements
• Fitness center discounts and free virtual fitness platform
• Employee assistance program
• Comprehensive medical, dental and vision benefits
• Flexible spending and health savings accounts
• 2x base salary for group life and AD&D insurance
• Voluntary life, critical illness, & accident insurance for purchase
• Short-term and long-term disability benefits
• Training & certification opportunities
• Tuition reimbursement
• Education bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees