Associate Customer Experience Advisor, Regional

LUMA Energy

About The Position

Delivers exceptional customer service by professionally greeting clients, accurately processing and reconciling payments, and effectively addressing inquiries, resulting in enhanced customer satisfaction and trust. Manages the receipt and processing of payments in various formats—including cash, checks, and electronic transfers—to ensure accurate invoice, secure cash handling, and financial integrity across multiple channels. Monitors system for outstanding service orders and disconnections to proactively manage service continuity and minimize customer disruptions, while recording payments promptly and providing accurate information to ensure financial transparency and maintain customer trust. Supports daily operations and team tasks to ensure smooth workflow and service delivery. Maintains daily operational records—including bank reconciliations, deposits, collections reports, and customer documentation—to ensure organized recordkeeping, secure fund handling, audit readiness, and compliance with financial protocols. Assists customers or internal teams. by directing, gathering, and delivering information to resolve billing, claims, and retailer-related inquiries efficiently and improving customer satisfaction and operational efficiency. Manages cash operations in accordance with financial policies to safeguard regional office assets and ensure compliance with internal controls. Follows established company policies, procedures, and standards to ensure full compliance with applicable laws and industry regulations. Participates in storm restoration tasks and assigned drills to contribute to the safe and reliable recovery of services. Performs additional tasks aligned with role expectations and qualifications to support team goals and operational flexibility.

Requirements

Associate’s degree in business administration, office administration, or related administrative field.
1 year experience with cash handling and reconciliation.
Experience in customer service, face to face experience preferred.
Basic experience with alphanumeric data entry.
Attention to Detail: Ensures accuracy in data entry, documentation, and task execution.
Process Adherence: Follows established procedures and workflows consistently.
Collaboration: Works effectively with team members and other departments.
Time Management: Prioritizes tasks to meet deadlines and support team goals.
Technology Proficiency: Uses office systems (e.g., ERP, HRIS, Excel) to complete tasks efficiently.

Nice To Haves

Experience working as teller, bank cashier is preferred but not required.
Additional experience may substitute for required education when it aligns with the competencies and knowledge necessary for the role: High School or equivalent (GED) when accompanied by a minimum of 3 years of experience performing similar functions previously described and at least 2 years of experience performing a previous role as bank cashier, teller or similar role.

Responsibilities

Delivers exceptional customer service by professionally greeting clients, accurately processing and reconciling payments, and effectively addressing inquiries, resulting in enhanced customer satisfaction and trust.
Manages the receipt and processing of payments in various formats—including cash, checks, and electronic transfers—to ensure accurate invoice, secure cash handling, and financial integrity across multiple channels.
Monitors system for outstanding service orders and disconnections to proactively manage service continuity and minimize customer disruptions, while recording payments promptly and providing accurate information to ensure financial transparency and maintain customer trust.
Supports daily operations and team tasks to ensure smooth workflow and service delivery.
Maintains daily operational records—including bank reconciliations, deposits, collections reports, and customer documentation—to ensure organized recordkeeping, secure fund handling, audit readiness, and compliance with financial protocols.
Assists customers or internal teams. by directing, gathering, and delivering information to resolve billing, claims, and retailer-related inquiries efficiently and improving customer satisfaction and operational efficiency.
Manages cash operations in accordance with financial policies to safeguard regional office assets and ensure compliance with internal controls.
Follows established company policies, procedures, and standards to ensure full compliance with applicable laws and industry regulations.
Participates in storm restoration tasks and assigned drills to contribute to the safe and reliable recovery of services.
Performs additional tasks aligned with role expectations and qualifications to support team goals and operational flexibility.