Associate, Customer Enablement and Portal Billings

Ingredion Incorporated-posted 3 months ago

$45,440 - $60,586/Yr

Full-time • Entry Level

Tulsa, OK

5,001-10,000 employees

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This role is essential in supporting the Customer Order Enablement and Portal Billing team with the focus of supporting timely and accurate Customer order processing and Portal billing activities to drive improved Customer Experience while mitigating invoicing risks. The Associate will also participate in special projects, support team development, and serve as a point of contact to troubleshoot and quickly resolve Customer issues. This position requires a strong customer service focus, the ability to promptly resolve business issues, and strong aptitude to evaluate data effectively. This position is critical to maintaining and expanding relationships with Ingredion’s Customers and Business Partners.

Support the end-to-end delivery of Order to Invoice Operations and Portal billing services supporting the US and Canada region.
Support Order to Invoice Operations and Portal Billing team in day-to-day operations.
Support Order management and billing automation activities.
Maintain up to date files according to the standard operating procedure.
Track all customer complaints according to procedures.
Identify issues, consider alternative solutions and take corrective action to resolve problems.
Escalate customer inquiries and issues as needed with a sense of urgency.
Support and help enhance Team, especially in the areas of technology capabilities and skills.
Maintain high level of Customer Service by participating in after hours program for the department.
Execute all aspects of assigned activities and deadlines.
Collaborate with the Supervisor and Manager to enhance Order to Invoice Operations and Portal billing strategies.
Identify issues and process improvements for Steering committee review.
Implement enhancements to improve and streamline processes.
Monitor SLAs and Reporting, ensuring adherence to Service Level Agreements.
Produce and review reports on Order processing and Portals billing.
Support audits and work with Team on remediations as required.
Assist with month-end and year-end close activities as needed.
Participate in special projects, as needed.

0-2 years of Order to Invoice value chain experience.
Bachelor's degree in business-related field, preferred.
Exhibit understanding of business and financial concepts.
Ability to learn systems knowledge within the Order to Invoice value chain.
Seek to purposefully identify issues, consider alternative solutions and take corrective action to resolve problems.
Exhibit collaboration effectively across multiple levels of the enterprise.
Adapt and remain flexible in dealing with evolving business needs.
Ability to prioritize competing requests and priorities.
Strong computer skills including Microsoft Word, Excel (advanced), PowerPoint.
SAP, Salesforce, and EDI experience desirable.
Prefer prior experience in a Global Shared Services environment.

Competitive salary and performance-based pay.
Comprehensive Benefits & Wellness Support including health, long-term savings, and resources for well-being.
Flexible Work Arrangements.
Learning, training, and development opportunities including tuition reimbursement.
Employee Recognition Program.
Employee Discount Program.

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