Entegral Associate Customer Delivery Manager

Enterprise•Madison, WI

23h•Remote

About The Position

The Associate Customer Delivery Manager (ACDM) provides product and technical guidance to customers implementing and integrating SaaS solutions supporting the insurance replacement and automotive repair markets. The ACDM is responsible for all aspects of delivery from discovery to onboarding and includes consultation, project management, integration, testing, and training. As a customer-facing self-starter, experience in critical thinking, project management, UI and API product implementation this role plays a critical role in ensuring Entegral is the best in class SaaS organization. Entegral is a SaaS business-to-business solution that enhances the customer experience from the moment after an accident to the completion of the claim. Entegral is an integrated software platform that enables communication and collaboration between tens of thousands of collision repair shops, insurance providers and other industry professionals around the world. Owned by Enterprise Mobility, the world’s largest car rental provider and operator of the Enterprise Rent-A-Car® brand, Entegral complements the value of Enterprise’s acclaimed Automated Rental Management System (ARMS®) software by increasing efficiency throughout the claims process. Entegral is a global organization that strives to provide an inclusive environment where all employees can thrive. Their products reflect the diversity of their team and they work to ensure that their products meet the needs of all of their customers. At Entegral, they recognize the value of diverse perspectives in everything they do and strive to ensure employees of all backgrounds feel empowered to voice their ideas and bring their authentic selves to work. They achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how they work every day. They refine and challenge their Agile mindset through various communities of practice, days of development, and innovation days. Their culture values diversity, engagement, and discovery.

Requirements

Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
Must be minimum 18 years of age
Bachelor's degree or Technical/Vocational Degree
2+ years of customer delivery/ customer software integration experience in the SaaS sector including the following: Managing multiple small to medium API Customer Integrations, Coordinating implementation configuration and testing API integrations and UI products, Implementing and testing system integrations between multiple internal and external environments and products, Capturing and sharing key integration decisions and insights, Controlling project scope, quality, & timeline, Manage customer onboarding, user implementation, and post-launch monitoring
2+ years of experience implementing, configuring, testing and onboarding external customers onto APIs
2+ years of experience working hands-on with development teams and product managers in an Agile framework
Experience with Google Suite, MS Office Products
Experience working with JIRA, Confluence, and other enterprise collaboration tools
Must be able to work 8:00am - 5:00pm CT
Must be located in one of the following states: FL, IL, LA, MD, MI, MN, MO, NJ, NY, OH, OR, PA, TN, TX, VA, and WI

Nice To Haves

Strong communication skills, both written and verbal
Strong organizational skills and ability to multitask
Ability to work cross-collaboratively with cross-functional teams in a matrix environment
Proven ability to manage complex team dynamics
Skills at receiving & acting on constructive criticism
Ability to thrive in adaptable environments

Responsibilities

Manage multiple medium deliveries and assists with medium to large complex global SaaS API integrations and UI implementations to completion ensuring customer relationship success, working with multiple resources and managing project teams effectively
Creates and manages work plans to deliver contractually defined implementations in the Statement of Work; define and communicate tasks and milestones to track work effectively and communicate openly with internal and external stakeholders at all levels to ensure project status is visible and accessible
Serve as the primary escalation point for owned small/medium projects regarding implementation and product delivery issues and risks; practice effective risk management and change management processes to minimize exposure, working with senior management to implement solutions
Coordinate and/or execute the completion of software setup configuration with project resources, ensuring deliverables and configurations are on time, within budget and meet quality standards
Coordinate and facilitate customer user acceptance testing and product training with customer stakeholders and users
Manage software launch activities with the customer, Product, IT and Contact Center for small/medium deliveries and assist with coordination for large or complex deliveries
Conduct interim and post-project reviews; assess the need for an recommend improvements for future projects; champion new processes and methodologies within the Customer Success, Customer Delivery team and throughout the global enterprise