Associate Customer Care Representative

Amica Mutual Insurance • Liberty Lake, WA

380d • $41,053 - $70,123

About The Position

The Associate Customer Care Representative at Amica Mutual Insurance Company is responsible for providing exceptional customer service to policyholders through telephone interactions. This role involves assisting customers with their insurance needs, including billing and policy changes, while fostering trust and effective relationships. The position is designed for entry-level candidates and offers opportunities for advancement within a supportive and inclusive work environment.

Requirements

• High school diploma or GED
• Excellent interpersonal and communication skills
• Good organizational skills and attention to detail
• 1 year of experience in a customer service role

Nice To Haves

• Previous insurance background is a plus, but not required

Responsibilities

• Conduct professional countrywide telephone conversations in a high call volume environment
• Assist customers with various billing and policy change transactions over the phone
• Gain customer trust and respect by establishing and maintaining effective relationships
• Problem-solve and use time effectively to multitask and prioritize work

Benefits

• Paid parental leave
• Paid holidays
• Loan repayment program
• Disability insurance
• Health insurance
• Dental insurance
• Tuition reimbursement
• Vision insurance
• 401(k) matching
• Gym membership
• Opportunities for advancement
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED