Associate Customer Care Representative

Amica Mutual Insurance • Fairport, NY

400d • $43,790 - $59,662 • Remote

About The Position

The Associate Customer Service Representative at Amica is responsible for assisting policyholders with their insurance needs through professional telephone interactions. This role emphasizes strong customer service, teamwork, and effective problem-solving in a high call volume environment. The position offers opportunities for growth and development within a supportive and inclusive workplace.

Requirements

• High school diploma or equivalent education required
• Previous customer service and sales experience
• Excellent interpersonal and communication skills
• Computer keyboard and processing skills
• Previous insurance background is a plus, but not required
• After hire, employees will be required to obtain a state insurance license and meet continuing education requirements

Nice To Haves

• Previous insurance background

Responsibilities

• Conduct professional telephone conversations to service customer accounts in a high call volume environment
• Problem-solve and use time effectively to multitask and prioritize work
• Assist customers with various billing and policy change transactions over the phone
• Gain customer trust and respect by establishing and maintaining effective relationships
• Demonstrate a high standard of customer service
• Collaborate with others in a team setting

Benefits

• Medical, dental, vision coverage
• Short- and long-term disability
• Life insurance
• Paid Vacation - at least 13 vacation days in the first 12 months
• 14 paid holidays observed
• 6 days sick time at hire, 6 additional days sick time at 90 days of employment
• Generous 401k with company match and immediate vesting
• Annual Success Sharing Plan
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Generous fitness and wellness reimbursement
• Employee community involvement
• Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED