Associate Customer Account Specialist

NextEra Energy•Coral Gables, FL

About The Position

Do you want to create innovative solutions that deliver real value to customers? At FPL Energy Services (FPLES), you’ll join a dynamic team driving smart, reliable, and affordable offerings—from LED lighting to home protection, HVAC, fiber, and more. Be part of a business that thrives on innovation, customer focus, and a culture of excellence. Join us and help shape the future of energy services. Employees in this position will be the main point of contact for our customers and provide exceptional support and problem solving to enable their success. As an Associate Account Specialist with the FPLES team, you will be responsible for assisting customer with filing claims, providing detailed explanations of services or products, listening to customers concerns and addressing their request. You will review customer accounts and transactions while resolving customer concerns. The role will also intel communicating with customers over the phone or via email when needed. This role will require meeting all service levels and Quality targets daily.

Requirements

High School Grad / GED
Experience: 2+ years

Nice To Haves

Six Sigma Yellow Belt Certified

Responsibilities

Receives inbound calls and responds to customer requests, inquiries, claims processing inquires, billing or claim disputes.
Handle situations which require adaptation of response
Transfers or refers to partner.
Performs other job-related duties as assigned.
Analyzes complex billing problems and research for solutions.
Performs other job-related duties as assigned.
Researches and resolves sensitive customer requests and complaints
Ensures timely report of outages
Performs general account maintenance and billing adjustments
Performs rate analysis
Performs other job-related duties as assigned