Associate CSC - Bilingual (SP) - Job #1024

North County Regional•Los Angeles, CA

6d•$23 - $23•Hybrid

About The Position

Under enhanced supervision, the Associate Consumer Service Coordinator provides information, advocacy, and service coordination for individuals and their families. This part-time role requires a commitment of 16 hours per week, working 4 hours per day over 4 days. The caseload will be shared between two student Associate Service Coordinators, ensuring manageable service delivery.

Requirements

Must be enrolled in an accredited college or university, pursuing a degree in a Health and Human Services-related field.
Must have two (2) professional letters of recommendations.
Knowledge of intellectual and/or developmental disabilities, social service provision.
Customer service, strong organizational skills, strong verbal and written communication skills. Computer use, including proficiency with Microsoft Office 365, Word, and Outlook. Ability to work and collaborate successfully with people from diverse backgrounds. English is required.
Service coordination is a community-based position that requires meeting with individuals served and their families in their homes, in the community, in our office location, or virtually via videoconference (at the customer’s request). Frequent telephone, virtual, and out-of-office meetings required. Valid California Driver’s License and reliable transportation, or acceptable substitute, required.

Responsibilities

Contribute to the development, monitoring, and evaluation of basic program plans for individuals, making revisions as needed.
Assist in identifying and coordinating services for individuals and families, focusing on basic, non-complex cases.
Maintain accurate and timely documentation, including forms and reports, in compliance with regulations and NLACRC policies.
Advocate on behalf of individuals receiving services through community agencies.
Schedule and participate in interdisciplinary meetings with individuals served, their families, service providers, and advocates.
Identify barriers to service delivery and implement culturally responsive strategies that foster empathy, trust, and respect. This includes working in underserved communities and non-traditional office settings as needed.

Benefits

We offer employees a variety of health and dental plans:
Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs
Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
Pre-Tax Flexible Spending Account for eligible health care expenses
Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
No cost Life, Accidental Death & Disability, Long Term Disability Insurance for Employees
No cost Vision plan for employees and eligible dependents
Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
Participate in the Public Service Loan Forgiveness program
Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
Holidays – NLACRC offers 12 paid holidays throughout the year
Most positions are offered a hybrid – remote option