Associate, CRM Technology Engineer

Revantage, A Blackstone Portfolio Company•New York, NY

1d•Hybrid

About The Position

Revantage, a Blackstone Real Estate portfolio company, is a global provider of corporate services. With a corporate purpose of ‘In Pursuit of Better,’ Revantage delivers value-added services and world-class talent for Blackstone Real Estate portfolio companies, spanning diverse asset classes, including residential, logistics, office, hospitality and retail sectors. Headquartered in Chicago, the company’s footprint extends across North America, Europe and Asia Pacific. Rooted in a commitment to collaboration and inclusivity, Revantage goes beyond traditional corporate services and acts as a trusted partner. Across offerings that include finance, technology, human resources and operations, Revantage proactively anticipates stakeholder needs, recruits exceptional talent and enables its business partners to thrive. Microsoft Dynamics is a critical tool that allows several of our Portfolio Companies to efficiently run their business, deliver on customer requests, manage operations, and add customer value. This role is at a key intersection of IT and the business and is a prime example of IT enabling the business.

Requirements

Undergraduate degree in a technical field or heavy work experience in a similar environment
Minimum of 3+ years experience customizing and extending Microsoft Dynamics 365
Expertise in Dynamics 365 Customer Experience and Customer Service modules
Strong understanding of web resources, Dynamics 365 Web API, and deployment pipelines
Experience managing the Power Platform and building flows in Power Automate
Excellent communication and technical documentation skills

Nice To Haves

Microsoft Dynamics certifications
Experience with Field Service Mobile App
Proficient in JavaScript, C#, or other languages
Experience with Visual Studio/VS Code and Power BI.

Responsibilities

Design, develop, and configure Dynamics 365 environments and serve as the subject matter expert.
Work with a team of developers by providing input on implementation, assisting with technical documentation, and helping design solutions for complex business processes.
Triage, troubleshoot, and resolve user submitted tickets and manage helpdesk resources.
Assist in change management, execute solution deployments, and advise on new features released by Microsoft.
Assist with integrations between Dynamics, our data warehouse and property level applications.
Work with our Portfolio Companies and Technology leaders to define strategic and tactical requirements of the organization to fulfill the business needs.
Facilitate and document requirements for new functionality and enhancements to existing functionality.
Must be able to understand and communicate the data requirements of any future CRM needs, working with other Technology architects (in-house, partners and vendors) to develop an approach that fits the current and planned needs of the organization.