Associate Credit Representative

Ecolab

79d • $53,500 - $80,300

About The Position

Ecolab is seeking an Associate Credit Representative who will be responsible for an assigned portfolio of accounts. In this role you will be accountable for managing all aspects of a portfolio which include collection activities necessary to reduce AR aging, DSO and mitigate risk for the company. This requires strong written and verbal communication skills and applicable accounting, reconciliation, analytical and collection skills necessary to achieve the company and department objectives. Location: Eagan, MN. This is a Hybrid role. 3 days in office & 2 days working from home.

Requirements

• Bachelor’s degree in finance, accounting, or related field or High School Diploma/GED and four years’ experience in credit, finance/accounting or related field.
• Experience in Microsoft Office Suite software (Excel, Word, Access, Outlook).

Nice To Haves

• Previous analytical experience with aptitude for research, analysis, and problem solving skills.
• Effective communication skills with all levels within the organization, both oral and written.
• SAP experience.
• MS Suite – Excel, word processing, email.
• Bachelor’s Degree.

Responsibilities

• Adheres to company and department policies and procedures.
• Achieves individual objectives related to aged receivables, DSO, account management and SLA’s by utilizing good time management skills.
• Responds to incoming communications including e-mails, inbound calls from customers and field associates, and direct mail.
• Utilizes collection strategies to initiate collection effort for managed cross-divisional customers via phone and e-mail.
• May be required to utilize knowledge of Credit systems to identify and resolve complex customer accounts issues (disputes, unapplied cash, reconciliation, refunds, etc.).
• Handles escalated issues from internal/external customers.
• Effectively engages Sales Team on critical business decisions related to account management, orders, collection and placement.
• Uses critical decision making skills to ensure orders are approved or held to ensure corporate relationships are maintained.
• Researches disputes and invoice issues.
• Supports dispute identification and resolution process.
• Provides customers with aging and supporting documents to maximize collections.
• Works with Credit risk management to minimize risk and support special handling on high risk accounts.
• Documents understanding of customer specific processes (Payment process, approval structure, Account History, Portal restrictions and risk profile).

Benefits

• Comprehensive and market-competitive benefits to meet the needs of our associates and their families.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees