M&M'S Las Vegas - Associate Coordinator

Mars•Las Vegas, NV

2d•$43,680 - $47,840•Onsite

About The Position

The Associate Coordinator is responsible for providing administrative support with overseeing the scheduling/timekeeping and training processes of M&M’S World. This role creates schedules, identify staffing issues and tracks training development plans for teams and individuals. In addition this role help support the recruiting, and onboarding for new associates. Job Purpose/Overview The primary focus of this role is to create an Unforgettable Guest Experience in accordance with Mars Retail Group brand standards, creating a world where everyone feels they belong. The Associate Coordinator is responsible for accurate timekeeping, scheduling, and training processes. They may also help support the recruitment, and onboarding for new Associates. This role is responsible for role modelling and being compliant to all policies and procedures relating to operational and all food safety and quality requirements. We welcome unique personalities, just as our M&M’S brand is founded on our unique characters!

Requirements

Associates Degree preferred or equivalent
Minimum 2 years’ experience coordinating associates schedules and training.
Experience in a fast-paced environment
Moderate computer IT skills
Excellent oral and written communication skills
Ability to organize and multi-task, particularly administrative duties
Willingness to work in an environment with loud music and bright lights
Willingness to work in an ever-changing and fast paced environment
Willingness to step in at a moment’s notice to support the team, in any way needed

Nice To Haves

HR coordinator experience
Retail experience a plus
Kronos or Timekeeping system

Responsibilities

Adhere to all Standard Operating Procedures
Complete and deliver strategic schedules that are mutual to both the business and Associates needs to help ensure a healthy work life balance
Identify and track the training and cross-training needs and gaps of the business, followed up with maintaining all proper documentation
May lead, coordinate, and facilitate the onboarding, peer, and education programs
Responsible for all aspects of accurate timekeeping, including maintaining integrity and functionality of the time clocks and timekeeping system
Support leadership with requests from their direct reports
Responsible for informing leadership when re-joiners start to maintain training and quality standards
Identify issues and patterns within Associate attendance, flagging risks to the leadership team
Support presentation excellence to ensure all areas of the store are well prepared (neat clean, organized, operational and safe), allowing guests to shop with ease
Aid to ensure the reduction of waste across all areas of the store
Participate in auditing events to local and/or company standards
Drive Quality to achieve compliance in food regulation, local regulation, and auditing
Champion a "Guest comes first" attitude through the power of fun, in an environment where everyone feels they belong, with a ‘One for All and All for Fun’ mentality
Keep the store running smoothly from an Associate scheduling perspective, which allows guests to enjoy all experiences and areas without interruption
Provide onstage support for guests and store Associates when needed
Support the development of a fun and inclusive environment where Associates feel comfortable being their true and authentic self at work, in a “fun kind” way to bring out the best in each other
Partner with store leadership to track training for Associates to drive sales and operational objectives through engagement and productivity
Uphold direct conversations and feedback with peers and Associates
Maintain confidentiality of Associate and leadership information
Exemplify The Five Principles and Associate Concept
Store representative of the M&M’S brand, store products and experiences. This includes greeting and approaching all guests with a friendly and positive attitude
Adapt approach and demeanour in real time to match the shifting demands of different situations throughout the store
May be asked to support the brand with our classic characters in costume
Internally, advocating for equity, inclusion, and diversity, role modelling allyship
Externally, may relate the brand purpose, helping to enhance brand loyalty
Review sales and operational results against business objectives
May coordinate efforts for recruitment and Associate onboarding, supporting continual growth of the business
Monitor and take action on staffing levels in relation to trending business results, enabling a healthy labor payroll percentage
Actively works towards scheduling the right people in the right place at the right time to support the full store hitting all business metrics
Support outlined strategies and plans through effective communication, and consistent accountability
Responsible for upholding all Mars Retail Group policies and procedures, plus local regulation adherence, including attendance and timekeeping, food handling guidelines, Quality, loss prevention, and safety/emergency procedures
Empowered to push back on all Associate levels requests to maintain outlined ways of working and policies
Responsible for meeting deadlines related to payroll, training, and scheduling
Collaborate with Retail Workforce Specialist to maintain the integrity of the scheduling and timekeeping system, processes & policies, and ways of working
Collaborate with others to address Associate payroll and work life balance concerns
Aid in strengthening connections and consensus within the store team
May collaborate with leadership to ensure all people practices, policies and procedures are fair and consistent
Integral role in a strong and influential Store Leadership team
Other duties as assigned by the Leadership team.