Associate Content Producer - Los Angeles, CA

Otter • Los Angeles, CA

8h • Onsite

About The Position

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. We're looking for an Associate Content Producer to own the execution of customer testimonial videos and support our growing content engine for Otter, a restaurant technology platform serving tens of thousands of operators globally. In this role, you'll drive adoption of our Point of Sale and hardware products (Kiosk, Handheld, etc.) among restaurant owners and operators across the US & Canada. You'll produce restaurant testimonial content and source and manage creators to develop content to drive brand awareness, engagement, and lead generation.

Requirements

• 2–3 years of Production experience OR demonstrable portfolio of high-quality, high-impact social media or video content.
• Based in Los Angeles (in-office at our Downtown LA HQ).
• Requires travel across Greater Los Angeles and occasionally beyond (all expenses covered).

Nice To Haves

• Content creator or influencer yourself.
• Portfolio of video or highly visible and engaging social media work.
• Network of videographers and/or creators.
• Editing experience.
• Organizational tools experience: Notion, Jira, Dropbox, Google Suite.
• Editing/Production tools experience: Frame.io, Premiere, Final Cut, Descript, CapCut, Riverside, WeTransfer.

Responsibilities

• Coordinate with restaurant partners to produce video testimonials.
• Manage logistics: scheduling, locations, approvals, and communication.
• Coordinate shoots (in-person and remote) with videographers and operator.
• Direct shoots (framing, interview flow, storytelling).
• Capture high-quality, authentic content in real restaurant environments.
• Adapt quickly and problem-solve on location.
• Manage asset delivery and handoff to editors.
• Coordinate multiple edit versions for social and paid media.
• Provide feedback aligned with creative and growth marketing goals.
• Source and manage creators for Instagram/TikTok content.
• Guide content direction to drive performance.
• Manage contracts, deliverables, and timelines.

Benefits

• Medical, dental, and vision insurance (multiple plans, incl. HSA options).
• Company-paid life and disability insurance (short- and long-term).
• Voluntary insurance: accident, critical illness, hospital indemnity.
• Optional supplemental life insurance for self, spouse, and children.
• Pet insurance discount.
• 401(k).
• Health Savings Account (HSA).
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter).
• Discretionary vacation days.
• 8 paid holidays per year.
• Paid sick time.
• Paid Bereavement leave.
• Paid Parental Leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed