Associate Community Manager

KEYSTONE PACIFIC PROPERT Y MANAGEMENT-posted 2 months ago
Full-time • Entry Level
Broomfield, CO
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Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations. We have an excellent opportunity for an Associate Community Manager to join our amazing environment with an opportunity for continuous growth and development. The Associate Community Manager is responsible for telephone coverage, responding to customer service requests, and the performance of administrative duties at the request of the General Manager.

  • Respond to routine customer service requests in a timely manner with telephone coverage, email requests, and performance of administrative duties.
  • Professionally greet homeowners and attend promptly to their requests, and if unable to assist them, will ensure the appropriate staff members are contacted to address a homeowner's issue.
  • Process work order requests per procedures and enter information in the appropriate work order program.
  • Follow up on all open work orders to ensure their completion.
  • Update and maintain the Association reference on the call information sheet.
  • Answer general architectural inquiries about the architectural process, provide application, fees/deposits, application timeline, architectural guidelines, paint colors, etc.
  • Process requests for transponders, gate remotes, keys, etc.
  • Respond to general inquiries on governing documents.
  • Process incoming checks.
  • General account inquiries.
  • Maintain inventory of keys, transponders, gate remotes, etc.
  • Send the Vendor Packet to new vendors via email.
  • Process community website updates with scanned minutes, notices, etc.
  • Process incoming mail and scan it to the appropriate individual.
  • Process approved proposals and file them in the appropriate folder.
  • Process Manager’s request for proposal with the provided scope of work, vendors, and timeframe.
  • Process reservations for homeowner clubhouse/park/pool/tennis court.
  • Update and maintain homeowner information in the gate access software.
  • Provide requested reports, letters, and other communications to assigned Managers.
  • Complete special projects as needed and approved by the General Manager.
  • Practice and adhere to Keystone’s Core Values, Mission, and Vision.
  • Perform all other duties as assigned by the supervisor.
  • Must have a valid Driver’s License.
  • Must have reliable transportation.
  • Ability to work under tight deadlines and consistently meet deadlines.
  • Exhibit professionalism, professional attire, and demeanor at all times.
  • Demonstrate effective verbal and written communication and listening skills.
  • Demonstrate problem-solving abilities.
  • Must be proficient with computer programs, including Word, Outlook, and Excel.
  • Demonstrate organizational skills and ability to independently prioritize daily workload.
  • Must work effectively with co-workers and clients.
  • Excellent interpersonal skills.
  • 1-2 years of experience working in a Customer Service role.
  • Bachelor’s Degree preferred.
  • High School Diploma required.
  • Competitive Salary
  • Work-Life Balance
  • Opportunities for Career Growth
  • Training and Mentorship from Successful Leaders in the HOA Industry
  • Support for Continued Education
  • Cell Phone Stipend
  • Mileage Reimbursement
  • Medical, Dental, and Vision
  • Flexible Spending Account
  • Pet Savings
  • Pre-Paid Legal
  • Employer Paid Basic Life/AD&D Insurance
  • Voluntary Life and Short-Term Disability Insurance
  • Free Employee Assistance Program
  • 401(k) Retirement Plan with Company Match
  • Financial and Health/Wellness Education
  • Bereavement and Mandated Leave of Absence Applicable
  • Paid Time Off (PTO)
  • 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)
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