Associate Commercial Operations Analyst

PagerDuty

67d • $67,000 - $112,000

About The Position

PagerDuty is looking for an analytically curious, detail-oriented Associate Commercial Analyst to support our Commercial business—our long tail of 14,000+ customers. This role will dig into trends and insights, analyze performance to surface suggestions and plays, and serve as a key point person to help us understand current performance, forecast results, and analyze market conditions. In this role you will focus on tracking and reporting KPIs across the product-led growth funnel and sales-assist funnel in a SaaS environment. Additionally, you will collaborate with key stakeholders across sales and customer success teams to support KPI and goal mapping, contribute data-driven recommendations on testing and optimization strategies, assist with analytics tracking, help maintain performance reporting dashboards, and deliver insights across acquisition, expansion, and retention initiatives.

Requirements

• Bachelor's degree in a quantitative field (Statistics, Mathematics, Economics, Business) or equivalent practical experience
• Demonstrated interest in business analytics through coursework, projects, internships, or extracurricular activities
• Exposure to data visualization tools (Tableau, Power BI, Looker, or similar) through coursework, projects, or internships
• Familiarity with CRM systems (Salesforce preferred) or willingness to learn quickly
• Strong analytical and problem-solving skills with attention to detail
• Ability to manage tasks and work with increasing autonomy
• Strong communicator and collaborative team player

Nice To Haves

• Internship or project experience in a SaaS or technology company
• Understanding of sales and customer success metrics
• Exposure to forecasting and predictive modeling concepts

Responsibilities

• Own analytics for tracking and reporting for the Commercial business across acquisition, expansion, and retention
• Provide stakeholders with dashboards and reports on sales performance, customer engagement, and funnel metrics, identifying key insights and opportunities for optimization
• Analyze dashboards, surface insights, and contribute recommendations to stakeholders
• Track the impact of implemented recommendations on performance
• Conduct ad-hoc analyses and provide data-based insights and recommendations to Commercial sales and customer success stakeholders
• Support strategy, implementation, and reporting of A/B testing and experimentation

Benefits

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees