Associate Commercial Collections Representative

Wells Fargo - Chandler, AZ

Full-time

Chandler, AZ

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking an Associate Commercial Collections Representative to join the Commercial Lending Operations division. This role focuses on maintaining a high-quality account portfolio, managing collections, and ensuring compliance with company policies and procedures. The representative will work closely with internal customers and collaborate with peers to resolve issues and achieve business objectives.

Responsibilities

• Maintain a high quality account portfolio through maintenance, collections, restructuring, modification, refinancing, transferring and file updating on all leases, lease purchases, conditional sales contracts and promissory notes.
• Disposition equipment through sales, renewal and release on all terminations.
• Utilize a solid understanding of company policies, procedures and collection systems in performance of duties.
• Make decisions and resolve issues to meet business objectives.
• Interpret policies, procedures, and compliance requirements.
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.
• Interact with internal customers.
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Requirements

• 6+ months of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Nice-to-haves

• Collections experience
• Banking or financial operations experience
• Customer service/Customer Care experience
• Excellent verbal, written, and interpersonal communication skills
• Experience delivering results in a fast-paced, deadline driven environment
• Sound analytical skills with high attention to detail and accuracy
• Ability to provide strong customer service while actively listening and responding in an appropriate manner
• Sound organizational, multi-tasking, and prioritizing skills
• Solid problem-solving skills
• Intermediate Microsoft Office skills (Word, Excel and Outlook)
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to interact with all levels of an organization
• Ability to influence and drive for results and process improvement