Associate Collections Agent
About The Position
In this role, you will be a key member of the BILL Collections team, driving the execution of both operational and strategic initiatives. Our team manages the complete collections lifecycle for BILL's Spend and Expense product. This includes performing account-level reviews to identify the most effective client outreach strategies and executing plans to maximize revenue recovery. We are looking for a customer-focused professional with deep collections expertise who thrives in a high-performing team environment. You should be a strong individual contributor capable of optimizing collection processes to meet essential financial goals.
Requirements
- 1-2+ years of direct collections experience preferably in e-commerce, payments, financial service, or a similar industry
- A proven ability to learn, adapt, and train on new processes and procedures
- Logical and rational thinking skills with demonstrated data analysis and investigative techniques
- Excellent organizational and time management skills - must have the ability to prioritize and balance multiple tasks simultaneously
- Strong interpersonal and decision-making skills with the ability to resolve conflicts and build relationships within a dynamic organization
Nice To Haves
- Knowledge of payment processing methods including ACH, check, digital wallet, international payments, virtual and credit cards
- A degree in Accounting, Finance, or Operations Management
Benefits
- 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
- HSA & FSA accounts
- Life Insurance, Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11+ Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
