Associate Clinical Specialist CRM - Austin

Medtronic • Austin, TX

23h • $60,000 - $72,000 • Remote

About The Position

At Medtronic, you can begin a life-long career of exploration and innovation, helping champion healthcare access and equity for all. This remote position requires the candidate to reside within the territory and drive to multiple accounts, with a valid driver's license being essential. The role involves providing technical, educational, operational, and sales support to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives. Clinical Specialists are expected to be within their assigned territory daily for unscheduled needs and work weekends and holidays as determined by local management. Weeknight call coverage is primarily for Sales Reps, but CS may be scheduled for it based on business/geographical needs.

Requirements

• High School Diploma PLUS a minimum 4 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing
• Associate degree PLUS a minimum 2 years of work experience in the healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing
• Bachelor’s Degree
• Reside within the territory and drive to multiple accounts throughout the region
• Valid driver's license
• Active vehicle insurance policy

Nice To Haves

• B.A./B.S. Degree in nursing, life sciences, biomedical engineering
• Cath Lab, EP Lab, hospital/clinic or cardiology experience
• Experience teaching and educating medical personnel, peers and technical support personnel
• Thorough working knowledge of medical terminology and the medical device industry
• Excellent customer service skills
• Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
• Excellent interpersonal, written/verbal communication skills
• Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines
• Strong work ethic in accomplishing objectives of the position
• Expertise with Microsoft tools and other business applications (i.e., SalesForce.com)
• Ability to meet vendor credentialing requirements
• IBHRE certification (below Prin level – required for Prin level)

Responsibilities

• Successfully completes CRM Field Technical Training – including online and field-based training
• Performs checks/interrogations of all CRM medical device systems post sign-off
• Supports implants of all CRM products post sign-off
• Provides on-call support as needed on evenings and weekends post sign-off
• Provide troubleshooting support as requested
• Assures completion of patient registration and any other required hospital documentation
• Helps manage consignment inventory and trunk inventory once obtained
• Provides additional inventory support to meet customer needs
• Maintains software on programmers throughout the district as directed
• Assists with managing daily coverage logistics as needed
• Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed
• Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off
• Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRM products and solutions offer value to the customer
• Assists with obtaining customer POs throughout the quarter
• Has a basic understanding of the competitive landscape
• Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives
• Stays up to date on new products, solutions, and patient management offerings
• Completes all assigned training in a timely manner
• Performs other related duties as assigned

Benefits

• Competitive Salary
• Flexible Benefits Package
• Sales Incentive Plan (SIP)
• Health insurance
• Dental insurance
• Vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
• Paid sick time (for temporary employees, as required under applicable state law)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees