Associate Clinical Administrative Coordinator

UnitedHealth Group • Golden, CO

306d • $16 - $28 • Onsite

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This position is full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm MST. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 2801 Youngfield Street, Suite 150, Golden CO 80401. We offer 2 weeks of on-the-job training. The hours of training will be aligned with your schedule.

Requirements

• High School Diploma / GED OR equivalent experience
• Must be 18 years of age OR older
• 1+ years of experience working in a medical office/healthcare setting
• Experience working with Referral and obtaining Prior authorizations
• Experience with computers and Windows based programs including Outlook, Teams, Word, Excel
• Ability to work full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm MST. It may be necessary, given the business need, to work occasional overtime or weekends.

Nice To Haves

• Experience with Epic

Responsibilities

• Answer incoming calls in a customer friendly and professional manner to determine the purpose and request of the call and process appropriately
• Meet department metric expectations for answering and processing calls
• Schedule and reschedule appointments for patients according to established protocols and templates
• Obtain appropriate and accurate data based upon the reason/diagnosis/chief complaint that is given by the patient
• Register patients accurately by gathering basic demographic and insurance information, Update information as needed
• Inform patient to be prepared to pay any copay or down payment due at the time of service and communicate any instructions patients may need prior to their appointment
• Answer non-appointment patient care calls as needed
• Task messages to the appropriate clinical person to be worked/processed and completed
• Ensure all necessary information is entered into Epic including any patient portal requests
• Complete daily task bucket duties in accordance with scheduling guidelines and assist other teammates as needed with tasking duties as requested/assigned
• Obtain Prior Authorizations and referral authorizations
• Perform all other job duties as directed by the supervisor or manager

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED