Associate Clinical Administrative Coordinator

UnitedHealth Group • Redlands, CA

286d • $16 - $28 • Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Associate Clinical Administrative Coordinator works under general and direct supervision to perform the various routine and complex clerical duties as defined in department operating procedures or supervisory instruction. Will work in a team environment and will be required to handle a high volume of transactions with a high level of accuracy. The Associate Clinical Administrative Coordinator is responsible for verifying eligibility for all patients having appointments at all clinics, or having services at outside facilities, contact new patients and existing patients to ascertain current insurance information and account information and determine if the various forms are current. The duties and responsibilities require advance knowledge of insurances, AIR knowledge and in-depth understanding of registration policies as noted in the Registration Manual. This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 4:30pm PST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 10425 Enterprise Drive Redlands, CA. We offer weeks of on-the-job training. The hours of the training will be aligned with your schedule. Training will be conducted onsite, after completion of training period candidate can work remotely.

Requirements

• High School Diploma/GED OR equivalent years of experience
• Must be 18 years of age OR older
• 1+ years of experience in a medical office setting working in registration and health insurance
• Experience with Windows based programs including Microsoft Word, Microsoft Excel, Microsoft Teams and Microsoft Outlook
• Ability to work full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 4:30pm PST. It may be necessary, given the business need, to work occasional overtime

Nice To Haves

• 2+ years of experience working in a medical office setting working with insurances
• Epic experience

Responsibilities

• Responsible for verifying insurance eligibility and benefits and making appropriate update as needed
• Notifies supervisor of trends in information from insurance companies regarding eligibility and benefits
• Notifies appropriate personnel of entity records that need to be combined or deleted
• Notifies appropriate personnel of retro terms when claims need to be re-billed to current insurance
• Follows all department procedures relating to new and established patients
• Ensures adherence to process as dictated by policy, procedures, and the registration manual
• Contacts patients for current insurance information
• Notifies clinic if patient has termed and no new insurance information is available
• Other duties as assigned

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED