Associate Clinic Manager - SoHo Clinic

Tia•New York, NY

9h•$32 - $38•Onsite

About The Position

As the Tia Associate Clinic Manager, you will directly own operational policies and procedures, financials & performance, and patient & staff experience for a Tia clinic. You will work closely with clinical leadership and partner with your Clinic Manager/Market Operations Regional Manager to ensure your clinic hits overall performance targets (patient experience, utilization, care margin, quality). You will directly manage all administrative staff. You will support the clinic team by setting the tone and intention at the clinic as an inspirational and thoughtful leader. The primary objective is to ensure smooth coordination between patients, providers, and support staff while upholding industry regulations and best practices. This is an in-person role and the expectation is that you will be on-site at the clinic you manage.

Requirements

Has experience and excitement in building teams
Strong verbal and written communication skills
Highly organized with ability to prioritize and reprioritize
Ability to interpret & act on performance metrics
Ability to roll up sleeves and dive deep into the clinic workflows, understanding the job of your team so well that you could perform the duties yourself
Customer service skills; Ability to connect with others, exudes empathy and compassion
Must thrive in a start-up environment, be comfortable with change & ambiguity, and effective at change management for your team
Proficiency in MS/Google Suite
Must be able to work flexible/non-traditional hours including occasional weekends and some holidays (on-call for emergencies)
Onsite role – expected to work in clinic
At least 2 years of management experience (multi-site experience is a plus)
Associate’s degree; Bachelor’s degree in healthcare administration or a related field preferred
Medical Assistant or experience managing clinical support roles #indtia
You’re willing to work morning, nights & weekends, if needed
You’re authorized to work in the US

Responsibilities

Manage clinic support staff - Front Desk Associates, Medical Assistants, Phlebotomists, Lead Clinical Assistants (if applicable)
Support in performance management and development of clinic teams, in partnership with HRBP (HR Business Partner) and Clinic Manager/Market Operations Regional Manager
Hold 1:1s with team members, providing support, giving feedback, developing and maintaining rapport
Lead hiring and onboarding of clinic staff
Cultivate positive clinic culture through team engagement practices
Own provider & support staff schedules for your clinic
Provide robust oversight of clinical workflows, ensuring Tia is providing compliant & high quality care and clinic is operating efficiently
Collaborate with Clinic Manager/Market Operations Regional Manager to manage clinic costs to budget
Ensure clinic meets Tia Space & Care Standards
Jump in to cover MA / FDA staff, where needed (up to 40%)
Partner with clinical leadership to ensure adequate appointment access at the clinic (appointment types and total availability)
Build positive relationships with clinicians, support staff, patients, community and vendors; manage conflict with care and empathy
Ensure patient & staff safety & quality of care through incident reporting and access plans
Effectively respond to patient experience or quality escalations
Support marketing team with community & clinic events