Broadridge Financial Solutions-posted 8 months ago
$17 - $20/Yr
Full-time • Entry Level
Remote • Edison, NJ
Securities, Commodity Contracts, and Other Financial Investments and Related Activities

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is growing! We are actively seeking a Client Services Representative to join our dynamic team. In this role, you will be responsible for maintaining efficient and effective communication with our subscribers by conducting training calls on the digital tools we provide. In addition to customer education, the Client Support team members are responsible for promoting Broadridge services and products, such as websites, domain names, sponsored ads, digital advertising, and social media help. Are you looking to join a dynamic and growing team with one of the leaders in the financial technology industry? Do you understand the value of providing stellar customer service? If so, we'd love to hear from you! This is a remote role where you will work off-site. Travel is limited and generally used for team learning and collaboration meetings.

  • Call Handling: Inbound calls - High call volume (50-100 calls per day)
  • Outbound calls - Product help and customer education
  • Log call notes in CRM and JIRA
  • Maintain client relationships focused on customer satisfaction and retention
  • Educate clients on product and program enhancements
  • Maintain and track communication with clients
  • Facilitate information flow to all relevant parties
  • Flexibility in work schedule is a necessity
  • Complete additional projects as assigned
  • Ongoing product support
  • Editor/tool knowledge base and support
  • Guide customers through Corporate Client Intranets, policies, and procedures
  • Researching previous and current account activity to resolve issues or answer questions
  • Entering issues for Development to further investigate
  • Close case and follow up with customer on resolution
  • Strong customer service experience
  • Bachelor's Degree or equivalent education is preferred
  • Ability to work in a fast-paced environment
  • Literacy in using application software such as Microsoft Office, including Outlook, Excel, and Word
  • Strong communication, analytical, and organizational skills; thorough and attentive to details; able to prioritize and multitask, and recognize the importance of deadlines
  • Adept at working in a team environment with multifaceted personality types to get the work done; ability to relate well, build consensus and show respect and consideration for others
  • Digital Marketing experience is a plus
  • Salary range $17.00 - $20.00 per hour
  • Bonus Eligible
  • Comprehensive benefit offerings
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