Associate Client Support Consultant - Time & Labor

ADP • El Paso, TX

116d

About The Position

ADP is hiring an Associate Client Support. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands. The nature of what you do every day will not change -- your #1 goal is to help clients who have between 1-49 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. Ready to #MakeYourMark? Apply now!

Requirements

• At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
• Ability to work overtime hours during peak seasons.
• A college degree is preferred but not required.
• Military experience is acceptable.

Responsibilities

• Help clients manage their business using ADP solutions, including troubleshooting payroll issues.
• Partner with multiple business units and teams for troubleshooting and delivering a seamless client experience.
• Continually upgrade knowledge and skills on payroll, including federal and state compliance, standard operating procedures, and administrative practices.
• Adhere to a daily schedule and organize to deal with a high volume of inbound calls.

Benefits

• Best-in-class benefits starting on Day 1.
• Focus on mental health and well-being.
• Company-paid time off for volunteering.
• Ongoing training, development, and mentorship opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services