Associate Client Success Parnter
About The Position
We’re not just building restaurant tech—we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sht about helping restaurants succeed. Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. We are looking for an Associate Client Success Partner to develop and nurture meaningful connections with our clients to build strong, long-lasting client relationships. This position emphasizes account management with a strong focus on client retention and driving referrals. This role requires strong interpersonal skills, a customer-first mindset, and the ability to work collaboratively with cross-functional teams to provide timely and effective solutions. This is a hybrid position 4x/week in our Royal Oak, MI office
Requirements
- 1+ years of restaurant experience is highly preferred
- 6+ months of experience in restaurant implementation or support preferred
- General knowledge of restaurant operations
- 3+ years of experience working in a Customer Service Support
- SpotOn Restaurant POS experience is a huge plus!
Responsibilities
- Path of escalation for Grade B accounts using collaboration, coordination, and facilitation of other teams to ensure permanent and acceptable resolution is delivered.
- Develop and implement strategies to generate referrals from satisfied clients
- Identify opportunities to upsell additional products or services to existing clients based on their needs and preferences
- Provide exceptional customer service throughout all interactions with clients leading with empathy and a customer-first approach
- Collaborate cross-functionally with other teams to diagnose and troubleshoot complex issues, ensuring swift and effective resolutions
- Communicate technical concepts and solutions to non-technical users, building their understanding and confidence in the system
Benefits
- Medical, Dental and Vision Insurance
- 401k with company match
- RSUs
- Paid vacation, 10 company holidays, sick time, and volunteer time off
- Employee Resource Groups to build community and inclusion at work
- Monthly cell phone and internet stipend
- Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
