Associate Client Success Manager

KPA•Westminster, CO

656d•$54 - $56

About The Position

The Associate Client Success Manager is responsible for driving the engagement, and on-going success of KPA’s client base. The objective of the Associate Client Success Manager is to drive client retention and renewals and increase client utilization of our online software solution. The Client Success Team is a rapidly expanding team within KPA, leading our growth as a SaaS company.

Requirements

Minimum of 2 years in a customer-facing role, ideally in a Software as a Service (SaaS) company
Ability to build relationships and become a trusted partner to your assigned clients
Ability to communicate and resolve complex problems in a way that's digestible to others
Detail-oriented and able to prioritize multiple projects and deadlines simultaneously
Bachelor’s Degree or equivalent experience preferred
Technically inclined - experience learning a variety of software platforms.
Ability to manage accounts independently and efficiently, within the parameters and guidelines of the Client Success Processes and Procedures.
Extremely dynamic personality with an effective style of communication.
Ability to prosper and self-motivate in a fast-paced, self-directed, entrepreneurial environment.
Ability to work both independently and in a team environment.
Excellent organization and time management skills.
Ability to manage workload through a CRM; Salesforce experience a plus.
Demonstrates KPA’s core values: Integrity, Helpfulness, Excellence, Agility, Respect, and Teamwork.
Proven dedication to developing strong client relationships and the ability to adapt style to the audience and manage different personalities in order to interact with a range of clients in a professional, credible manner.

Nice To Haves

Training others on a software platform a bonus
The ideal candidate will be located in Mountain or Pacific Time Zone.

Responsibilities

Build strong relationships and know each of your clients
Drive engagement with KPA products and services through ongoing calls, regular interactions and conducting business reviews with the Field Services organization and other departments.
Achieving annual contract renewals.
Understand the full functionality of the KPA product suite, features and benefits, and competitive position in order to best support KPA clients
Determine an appropriate action plan to address client issues.
Identify customer challenges and proactively suggest better solutions.
Nurture and grow relationships with KPA’s clients.
Maintain detailed CRM records to document and progress.
Performing historical tasks needed by the business in a timely and efficient manner