Associate Client Success Manager

FIXD Automotive • Atlanta, GA

20h • $70,000 - $80,000

About The Position

AppraisalPRO’s Associate Client Success Managers (aCSM) own the relationship with each customer from on-boarding and on-going support to account expansion. The aCSMs are ultimately responsible for making sure the clients in their portfolio are constantly finding value in the AppraisalPRO system.

Requirements

• The ability to quickly build relationships and trust
• Excellent interpersonal skills
• Strong communicator who can present and write well, extremely responsive
• Ability to multitask and prioritize
• Passion for providing top-notch customer service

Nice To Haves

• Experience in the Franchise Dealership industry

Responsibilities

• Onboard dealership customers to AppraisalPRO and conduct initial training
• Quickly and effectively aid customers in resolving technical problems and coordinate with internal engineering teams to resolve any issues
• Proactively provide support by actively monitoring product usage to identify red flags
• Influence and build rapport with key decision-makers in order to become their trusted advisor
• Secure referrals to other potential dealership customers from existing customers
• Present recommendations on platform and user experience improvements to our Product and Engineering teams

Benefits

• Health Care Plan (Medical, Dental & Vision) for you and your family
• 401k - 5% match
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Free Food & Snacks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed