Associate Client Success Manager

Wonder • New York, NY

1d • $60,000 - $75,000 • Hybrid

About The Position

Are you a highly motivated and enthusiastic recent college graduate or early-career professional looking to launch a career in Client Success and sales? This is a fantastic opportunity to join the Grubhub team in a role where you'll contribute directly to our growth. We're looking for a sharp, ambitious go-getter who is eager to learn, build relationships, and thrive in a fast-paced, dynamic startup environment. You'll support and help manage a portfolio of our corporate clients, ranging from all industries, who rely on Grubhub for their employee meal programs and benefits. You will play a central supporting role in managing relationships and helping to expand programs as companies redefine their office and remote meal strategies.

Requirements

• 1 year of professional experience in a customer-facing role (e.g., sales, account management) OR a recent Bachelor’s degree from an accredited university.
• Demonstrated drive, enthusiasm, and a strong desire to start a career in B2B Client Success or sales.
• Exceptional verbal and written communication and interpersonal skills.
• A proven ability to manage multiple tasks and priorities in a quick-moving environment.
• Strong problem-solving skills and a proactive, "can-do" attitude.
• Aptitude for learning and leveraging data to inform decisions.
• Experience with CRM systems (e.g., Salesforce) or a demonstrated ability to quickly learn new software tools.
• Ability to travel for in-person client meetings as required.
• As a matter of company policy, Wonder does not sponsor applicants for employment visa status for this role.
• Our hybrid model requires 3 days a week in the office.

Responsibilities

• Support revenue growth and client retention with strategic upsell and cross-sell opportunities within a dedicated account portfolio.
• Part of the role will also focus on identifying and qualifying expansion opportunities to drive pipeline growth, acting as a lead generation engine for the Client Success Growth team.
• Direct Client Engagement: Devote 25% of the work week to live stakeholder interactions. Responsibilities include managing inbound requests, facilitating scheduled growth meetings, and conducting in-person visits to maintain a robust partnership and opportunity pipeline.
• Act as a client support specialist, ensuring clients have a seamless and positive experience, quickly escalating and assisting in the resolution of any concerns.
• Become a product expert to answer client questions and provide guidance on how to best use the Grubhub platform to meet their needs.
• Assist in client program optimization, leveraging data and internal resources to identify and present opportunities for clients to maximize the value of their Grubhub partnership.
• Collaborate effectively with internal teams (Sales, Product, and Support) to ensure a smooth client journey from initial setup through continued service.

Benefits

• We offer a competitive salary package including equity and 401K.
• Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level