Associate Client Services Director - Medical Communications

Avalere Health • New York, NY

11h • Hybrid

About The Position

We’re looking for an experienced Associate Client Services Director to provide senior strategic leadership across a diverse portfolio of client programmes. In this role, you’ll act as a trusted advisor to senior client stakeholders, shaping long-term account strategy, elevating delivery models, and driving commercial growth. You’ll partner closely with multidisciplinary teams—spanning scientific, editorial, project management, creative, and digital—to ensure our programmes deliver exceptional value, innovation, and impact. This is a role for someone who brings strategic clarity, commercial maturity, and the ability to elevate both clients and internal teams through confident, forward‑thinking leadership.

Requirements

• 10+ years’ experience in medical communications, healthcare communications, or life‑sciences agency environments.
• Proven experience leading complex, multidisciplinary scientific communication programmes.
• Strong track record in organic account growth, proposal development, or new business initiatives.
• Experience across Medical Affairs, Publications, and/or Promotional Medical Education, with solid understanding of compliance and regulatory frameworks.
• Confident advising on and delivering integrated engagement models, including scientific exchange, education, congress strategy, digital solutions, and omnichannel approaches.
• Exceptional communication skills with the ability to influence, challenge, and build trust with senior client stakeholders.
• Strategic thinker with strong commercial acumen, understanding value creation, margin, scope, and negotiation dynamics.
• Demonstrated leadership capability—experienced in coaching, developing, and empowering teams.
• Bachelor’s degree required

Nice To Haves

• Advanced degree (MSc, PhD, PharmD, MD, MBA) advantageous.

Responsibilities

• Provide senior strategic oversight across large, complex, or global medical communications programmes.
• Ensure alignment between client objectives, delivery models, and commercial outcomes to maximise long‑term value.
• Identify opportunities to enhance innovation, efficiency, cross-functional integration, and new service offerings.
• Serve as a trusted consultant to clients on scientific exchange, medical education, publications, congress strategy, and digital engagement.
• Maintain a strong “big picture” view of account health—anticipating risks, challenges, and delivery needs before they arise.
• Act as a senior escalation point for internal teams and client partners.
• Shape and evolve account strategies, supporting the shift from tactical delivery to strategic consultancy-led engagement.
• Contribute to forecasting, account planning, and commercial optimisation to drive sustainable growth.
• Build and mentor high-performing account teams—coaching emerging leaders and senior account managers to strengthen strategic and commercial capability.
• Embed best practices that enhance quality, consistency, scalability, and collaboration across programmes.

Benefits

• You will receive a 401K plan with an employer match contribution up to 4% (immediately vested), as well as life insurance, disability coverage, and medical, dental, and vision plans for peace of mind.
• Enjoy flexible working arrangements, including hybrid and remote work, along with the option to work from anywhere across the globe two weeks each year.
• We provide 20 vacation days plus one personal well-being day, recognise 9 public holidays, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August.
• Access free counselling through our employee assistance program and personalized health support.
• Our enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey.
• You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level