Associate Client Service Manager

Gallagher•Birmingham, AL

65d

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. We are seeking a Client Service Manager to join our growing team! The ideal candidate is someone who is passionate about building relationships with clients, will collaborate with the team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide.

Requirements

Previous commercial lines insurance knowledge and experience managing client relationships.
Ability and desire to deliver an exceptional client experience
Develop a professional rapport with internal and external partners
Utilize your resilient and adaptable mentality in the face of shifting priorities
Eagerness to collaborate with all Gallagher teams and employees
Bachelor's degree with 0+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience.
Property and Casualty License
Ability to travel up to 25% of the time.
Proficiency in Microsoft Office.

Nice To Haves

Previous insurance knowledge and experience managing client relationships.
Solid financial acumen.

Responsibilities

Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in high quality and timely manner.
Secure existing business and drive the sale of additional services and lines of coverage.
Nurture relationships with your clients
Conduct periodic audits to ensure compliance standards and service levels are met.
Maintain accurate client and policy data and documents within your Gallagher systems.
Use Gallagher's technology to improve productivity and quality.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program