Associate, Client Service Manager

Principal Financial Group•Des Moines, IA

2d•$23 - $41•Hybrid

About The Position

Supports an assigned group of clients by handling questions, requests, and issues quickly and accurately. This role provides hands-on support, ensures service standards are met, and helps maintain strong client relationships every day. Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years! At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits. Principal is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Requirements

1 year of experience in client service, financial services, or retirement plan operations is required. Equivalent experience can also be demonstrated through work experience, training, military experience, or education.
Practical understanding of retirement plan administration and financial concepts, with the capability to apply procedures accurately and efficiently.
Strong attention to detail and capability to detect, analyze, and fix data inconsistencies.
Proficient in Microsoft Office and experienced with recordkeeping or workflow systems.
Strong communication abilities and capacity to engage professionally with clients and colleagues.
Able to manage multiple tasks and prioritize in a fast-paced environment.

Nice To Haves

Exposure to retirement products and services such as 401(k), 403(b), defined benefit arrangements, pension risk transfer group annuity contracts, or other defined contribution offerings preferred but not required.

Responsibilities

Respond promptly and professionally to client inquiries via phone, email, or portal. Serve as a primary contact for plan sponsors, participants, and internal teams, providing guidance on retirement plan services. Assist clients in navigating account information, retirement plan options, and general administrative processes.
Handle a broad array of retirement plan transactions (contributions, distributions, rollovers, loans, investment elections, beneficiary updates). Guarantee accuracy and adherence to internal procedures and regulatory standards. Maintain and reconcile client and participant records, addressing discrepancies as they occur.
Adhere to regulatory, legal, and company policies, including ERISA and IRS rules. Maintain confidentiality of sensitive client information and bring up unusual or complex issues. Generate reports, document interactions and transactions, and support audits or internal reviews.
Collaborate with operations, compliance, and advisor teams to ensure smooth workflow and issue resolution. Recommend and implement process improvements to enhance efficiency, accuracy, and client experience.
Perform other job-related duties and special projects as required.

Benefits

Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness.
Pension Eligible

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