Associate, Client Service II

The Bank of New York Mellon • Houston, TX

48d

About The Position

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Associate, Client Service II to join our Default Management Group. This role is located in Houston, Texas. In this role, you'll make an impact in the following ways: The role involves collaborating with external clients to address and resolve moderately complex day-to-day issues. Where necessary, clients are directed to the appropriate resources within BNY to ensure their needs are effectively met. Intermediate problem-solving skills, experience, and sound judgement are applied to analyze information and address client concerns. The position requires consistent monitoring of client inquiries, effective resolution of non-routine issues, and, when appropriate, escalation of more complex matters to the relevant team member. Responsibilities include training and managing the work of Client Representatives, ensuring that they are equipped to deliver excellent service and adhere to established procedures. Key operational tasks encompass reporting, processing investor and vendor payments, managing cash operations, as well as supporting and completing compliance and risk management activities and requirements.

Requirements

• Bachelor's degree or the equivalent combination of education and experience is required.
• 3-5 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.

Responsibilities

• Collaborating with external clients to address and resolve moderately complex day-to-day issues.
• Directing clients to the appropriate resources within BNY to ensure their needs are effectively met.
• Applying intermediate problem-solving skills, experience, and sound judgement to analyze information and address client concerns.
• Monitoring client inquiries, effective resolution of non-routine issues, and, when appropriate, escalation of more complex matters to the relevant team member.
• Training and managing the work of Client Representatives, ensuring that they are equipped to deliver excellent service and adhere to established procedures.
• Reporting, processing investor and vendor payments, managing cash operations, as well as supporting and completing compliance and risk management activities and requirements.

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life's journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Number of Employees: 5,001-10,000 employees