Associate, Client Service II

The Bank of New York Mellon • Pittsburgh, PA

76d

About The Position

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Associate, Client Service II to join our Wealth Management team. This role is located in Pittsburgh, PA.

Requirements

• Bachelors degree or the equivalent combination of education and experience is required.
• 3-5 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.

Responsibilities

• Works with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY.
• Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed.
• Applies intermediate problem-solving skills, experience and judgement to analyze information.
• Uses communication skills to deliver high quality service to a specialized client base.
• Provides clients information related to BNY products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed.
• Leverages a good understanding of broader BNY services and offerings.
• Monitors client inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed.
• Uses knowledge of client issues and needs to contribute to business development efforts.
• Participates in internal activities and initiatives designed to improve the client experience.
• Recommends process improvements.
• May have people management responsibilities in some geographies.
• Provides guidance to less experienced team members.
• Supports multiple, moderately complex client accounts.

Benefits

• Highly competitive compensation.
• Benefits and wellbeing programs.
• Access to flexible global resources and tools.
• Generous paid leaves, including paid volunteer time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees