Associate, Client Service I

The Bank of New York Mellon • Pittsburgh, PA

71d

About The Position

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. As a leading wealth manager, BNY Wealth Management is focused on helping successful individuals and their families build, manage and sustain their wealth across generations and market cycles. Through a unique service model focused on five Active Wealth practices - Investing, Borrowing, Spending, Managing Taxes, Protecting Legacies - they help clients in the U.S. and abroad achieve stronger after-tax performance to help maintain their wealth over generations. We're seeking a future team member for the role of Associate Client Service I to join our Wealth Management team. This role is located in Pittsburgh, PA.

Requirements

• Bachelor's degree or the equivalent combination of education and experience is required
• 0-3 years of total work experience preferred
• Experience in an operational area and/or client services preferred
• No direct reports

Responsibilities

• Work with external clients to resolve day-to-day issues and direct them to appropriate resources at BNY Mellon
• Support clients in addressing operational and technical questions or issues and ensure requests are executed
• Apply problem-solving skills based on precedence and experience
• Use communication skills to deliver high quality service to a specialized client base
• Provide clients information related to BNY Mellon products and services representing a limited number of lines of business and geographies and direct them to the appropriate resources, as needed
• Leverage a general understanding of broader BNY Mellon services and offerings
• Monitor client inquiries and escalate non-routine or complex issues to the appropriate team member, as needed
• Track information related to general client issues and needs to support business development efforts
• Participate in internal activities and initiatives designed to improve the client experience

Benefits

• Highly competitive compensation
• Benefits and wellbeing programs
• Access to flexible global resources and tools
• Focus on health and personal resilience
• Generous paid leaves, including paid volunteer time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees