Associate Client Operations Manager

Beeline•Jacksonville, FL

15d

About The Position

Position Purpose: The primary purpose of this important role is to support and manage the technology for our client’s day-to-day program operations for CORE clients. The CORE client base makes up approximately 50% of our total client base. The Associate COM acts as the advocate and Beeline liaison supporting the CORE Client Relationship Manager (RM) for the assigned client base. Responsibilities: The CORE RM is accountable for the vision while the Associate COM is accountable for the execution of this vision and operational roadmap to promote program growth and operational efficiencies. The CORE RM and the Associate COM would function as an Account Team for the Core Clients Gather and analyze client business problems, translating them into requirements for internal subject matter experts to execute. Serves as an operational expert on their CORE client’s program and how they utilize the Beeline technology to support their strategic program vision. Works closely with their CORE RM to understand and support strategic vision for program. Collaborates with Client Services SMEs to execute the operational tasks in order to achieve program objectives on time and with high quality. Build and maintain effective connections with clients and partners to ensure positive working relationships. Participate in meetings with program team as needed to discuss present and future issues/updates. Monitor reports for any issues and convey concerns to management. Perform client visits when necessary to promote and foster positive Beeline relationship. Communicate recommended changes for technology improvement to Core RM

Requirements

Bachelor’s degree or equivalent experience
Exceptional interpersonal and collaboration skills
Breadth to solve end-to-end problems for our customers and deliver on-target solutions.
Proven track record of successfully working across departments.
Leadership skills to manage a team and influence internal and external stakeholders a plus.
Beeline market, product, and competitive expertise a plus

Nice To Haves

Ability and desire to drive change through high-energy, can-do attitude, comfortable working in a high-performance, entrepreneurial, open-door environment
Must be an outstanding communicator and team player who demonstrates attention to detail, and who also understands how to ensure finance initiatives that support the long-term strategy of the business
Strong analytical and problem-solving skills
Ability to work autonomously
Attention to detail / detail oriented.

Responsibilities

Support and manage the technology for our client’s day-to-day program operations for CORE clients.
Act as the advocate and Beeline liaison supporting the CORE Client Relationship Manager (RM) for the assigned client base.
Accountable for the execution of this vision and operational roadmap to promote program growth and operational efficiencies.
Gather and analyze client business problems, translating them into requirements for internal subject matter experts to execute.
Serve as an operational expert on their CORE client’s program and how they utilize the Beeline technology to support their strategic program vision.
Work closely with their CORE RM to understand and support strategic vision for program.
Collaborate with Client Services SMEs to execute the operational tasks in order to achieve program objectives on time and with high quality.
Build and maintain effective connections with clients and partners to ensure positive working relationships.
Participate in meetings with program team as needed to discuss present and future issues/updates.
Monitor reports for any issues and convey concerns to management.
Perform client visits when necessary to promote and foster positive Beeline relationship.
Communicate recommended changes for technology improvement to Core RM