Associate Client Manager - Retail

NielsenIQ•Bentonville, AR

6d•$64,000 - $75,000•Hybrid

About The Position

The Associate Client Manager is responsible for all client activity and the overall success of NielsenIQ at the customer. This includes delivering analytics and initial recommendations for clients based on the NielsenIQ Solutions and Services assigned to them to deliver on. This role has deep knowledge of the customer’s business and industry that enable you to identify new opportunities for NielsenIQ to drive value. You'll work successfully across a matrixed organization structure, fully leveraging the service model. You are flexible and easily adapt in a dynamic work environment. You have a can-do attitude and are able to tell a story using data. You are the first to recognize an opportunity, then turn it into a solution. Curiosity, communication, and critical thinking drive your work. You are comfortable working with complex customer relationships and issue resolution. You are creative in leveraging existing data sources to answer tough questions. You work collaboratively, part of a remote team within a challenging and matrixed environment while maintaining high standards. You have strong time management skills and are comfortable managing multiple priorities.

Requirements

3+ years of industry related experience – CPG, Retail, market research, analytics or consulting.
Experience with NielsenIQ platforms with a heavy focus in panel/RMS data.
Skilled at managing complex client relationships independently and solving problems effectively.
Advanced capability in data analysis and synthesis, leveraging large datasets to uncover trends, patterns, and business opportunities.
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced, matrixed environment.
College/University Undergraduate or Master’s degree.

Nice To Haves

Category Management experience preferred.

Responsibilities

Partner with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity.
Develop a consultative approach to client business issues, understanding the industry and what issues a client is facing.
Understand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations.
Lead client presentations with proactive insights and action-oriented recommendations.
Drive strategic thought leadership with customers leveraging NielsenIQ tools and assets.
Identify opportunities for increased partnership and elevate those opportunities to organizational partners.
Facilitate clear day-to-day communications with customers, proving the value of NielsenIQ solutions in support of growth, adoption, and value creation.
Ensure client stakeholders buy into outcomes and value NielsenIQ is delivering to them
Understand client structure and organization.
Ensure on-time delivery of solutions to achieve forecasted revenue on-time.
Work collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on outcome.

Benefits

Comprehensive healthcare plan (medical, Rx, dental, and vision).
Flexible spending accounts and a Health Savings Account (including company contributions).
Life and AD&D insurance.
401(k) retirement plan including company matching contributions.
Disability insurance.
Tuition Reimbursement.
Discretionary paid time off program and 11 paid holidays.
Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)