Associate Client Manager - Insights

NielsenIQ•St. Louis, MO

6h•$64,000 - $75,000•Hybrid

About The Position

As an Associate Client Manager, you'll be part of a team of experienced industry insights experts with the main goal to delight clients; supporting them for informed business decisions through delivery of analysis and insights on industries, markets and consumers using NIQ data with NIQ tools, following NIQ standards. You'll also be responsible for strong execution of the Service Model as well as guiding and coaching more junior members.

Requirements

3+ years industry experience in the CPG industry and/or related sales, category management, market research.
Prior experience with NIQ (or similar) solutions preferred in the analytics space, including POS/Panel Data.
Proficiency in pulling, analyzing, and incorporating all NIQ data sources that are relevant to the client – i.e. RMS, Homescan, Omni, Spectra, etc.
Proficiency in utilizing Discover and helping diminish/eliminate client concerns and roadblocks in order to drive usage.
Ability to coach others in data analyses and working with NIQ tools.
Curious person who likes building stories based on data to answer questions.
Strong analytical mind and excellent numerical skills.
Knowledge of Microsoft Excel, PowerPoint, and Google Sheets/Slides.
Excellent command of both written and spoken English.
Digital savvy and fast learner of concepts/tools/analyses.

Nice To Haves

Masters’s degree a plus.

Responsibilities

Work as a master of propriety NIQ tools and metrics and use these to help solve clients' business questions.
Work closely with the Customer Success Insights team to transform customer experience.
During briefing sessions, independently respond to field business questions and develop analytical outlines that leverage multiple NIQ solutions into a cohesive story.
Simplify/visualize data and translate numbers into a compelling story for clients with insightful callouts and actionable recommendations.
Prepare and present insights/recommendations as per Academy Silver graduate level; i.e. always using SCQA and AP efficiently.
Drive customer satisfaction through analyses and delivery of relevant and impactful insights.
Proactive Solutions: Proactively uncover opportunities to deepen client engagement by aligning expanded service offerings with their strategic goals in collaboration with Account Director
Execute strongly based on the service model.
Take the initiative to remove roadblocks when they arise.
Lead by example, guide and coach junior members.
Champion an initiative within the business unit and provide guidance to peers in that specific area, also accountable for delivering as per the KPI on this area.

Benefits

Comprehensive healthcare plan (medical, Rx, dental, and vision).
Flexible spending accounts and a Health Savings Account (including company contributions).
Life and AD&D insurance.
401(k) retirement plan including company matching contributions.
Disability insurance.
Tuition Reimbursement.
Discretionary paid time off program and 11 paid holidays.
Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)
Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)