Marsh & McLennan Agency-posted 4 months ago
Full-time • Entry Level
Great Falls, MT
Insurance Carriers and Related Activities

Marsh McLennan Agency's Business Insurance team is looking for a passionate and people-oriented customer service professional to develop, implement and deliver outstanding insurance and risk management customer service to our Transportation clients. If you're new to the world of insurance or customer service, this position provides an excellent opportunity for you to sharpen your skills and develop in your career at MMA. We've created a promising career path with opportunities to move up the ladder and specialize in high-level client service and industry focuses as you move forward. We will give you access to mentorship, training, resources, and development to ensure your success but you will need to supply the drive and desire to be an MMA professional. Our ideal candidate is hungry, humble and smart- they don't stop short of excellence and are driven to do what's best for their clients, colleagues, and communities. From admin to accounting and everything in between, we believe our team is all in sales together. We're dedicated to representing our brand with excellence and integrity in every interaction. We collaborate with intention and know every one of us plays a vital role in our shared success.

  • Work with Transportation customers and carriers to handle incoming service requests.
  • Manage new and renewal insurance marketing: including negotiating with carriers, preparing presentation and proposal materials, collecting customer information and ordering insurance policies from carriers.
  • Account collaboration: including negotiating with insurance carriers, preparing presentation and proposal materials, collecting customer information and ordering insurance policies from carriers.
  • Update customer information: keep accurate, up-to-date records on customers in our agency management system.
  • Up sell & cross sell: work with your colleagues to find and follow-through on up-sell and cross-sell opportunities.
  • Customer service: ensure that you and your designated sales and service team provide effective and efficient customer service.
  • Follow organization policies and procedures, sales and service standards and established workflows.
  • Ensure quality control through proper file documentation and maintenance.
  • Maintain confidentiality and be an all-around awesome member of our team.
  • You're a client service advocate.
  • You're passionate about delivering an exceptional level of customer service and support.
  • You're smart and understand business and people.
  • You're good with people, even on tough days.
  • You're a team player and maintain positive relationships with your colleagues.
  • You're dependable and pay attention to details.
  • You love to learn and pursue professional development.
  • You can adapt to changes in the industry and client needs.
  • You embrace core values: accountability, balance, excellence, integrity, respect and humanity.
  • Experience in customer service or insurance is a plus.
  • Willingness to learn and grow within the company.
  • Competitive compensation package.
  • Performance-based incentives.
  • Annual profit sharing.
  • Paid paternity/maternity leave.
  • Medical leave.
  • 401K savings.
  • Wellbeing programs.
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