Associate Client Advocate (Remote)

NFP•Endwell, NY

2d•$40,000 - $44,000•Hybrid

About The Position

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com. Summary of Role: This is a full-time position, working with the Benefits Administration and Claims Advocacy teams and reporting directly to the AVP, Benefit Administration. The position requires day to day claims advocacy for multiple clients. Claim Advocates are expected to provide excellent customer service each day, handle standard claims issues for clients and their employees and provide senior team members with assistance complex appeals as needed. For local applicants, the role will follow a hybrid schedule during the training period and transition to remote work once training is completed

Requirements

Knowledge of Medical, Dental, Vision Plans, and Flexible Spending Accounts required
Strong Microsoft Excel and PowerPoint skills
Strong oral and written communication skills
Ability to thrive in a fast-paced and demanding environment
Vigorous attention to detail, highly organized, with the ability to balance multiple tasks simultaneously
Four-year college or university degree or equivalent experience
1-3 years of benefit administration or claims processing required

Nice To Haves

Experience with Insurance Carrier self-service portals and call centers is a plus
New York State Life, Accident, and Health License a plus or willing to obtain.

Responsibilities

Act as a liaison between insurance providers and clients regarding employee status and eligibility for coverage
Resolve standard claim issues and provide assistance with complex or non-standard claim appeals
Verify completion and validity of claim forms
Review company records to determine coverage
Calculate amounts of claims and submit for payment
Ensure all client data is entered into CRM System (SalesForce) in a timely manner