Associate Claims Technician-Davenport

Sentry Insurance Agency • Davenport, IA

1d • Hybrid

About The Position

Support our claims operations through accurate data entry, record maintenance, and document prep. Resolve errors, assist stakeholders, and keep claims moving efficiently. Please note: this role is NOT available for remote work and will be staffed out of our Davenport, IA office following a hybrid work schedule.

Requirements

• High School Diploma or equivalent work experience

Nice To Haves

• Customer Service experience preferred

Responsibilities

• Provide support in maintaining claim files, including updating claim coding, financial, and other data elements, preparing a variety of claims forms and materials, and ordering police reports.
• Review and audit reports associated with claim file activity for documentation and accuracy. Enter/update data as necessary.
• Assist with basic claim referrals to various claims suppliers, including telephonic and field case managers, medical canvases, and surveillance requests.
• Complete simple forms when required.
• Compile and review claim records and materials in response to requests, including subpoenas, Medicare requests, and medical exchanges.
• Assemble, print, and review claim documents and checks in preparation for mailing and/or in response to various claims requests.
• Complete cover sheets, mailing labels, and package documents for mailing.
• Upload various documents to electronic claim files.
• Monitor electronic mailboxes and route mail to appropriate claims staff.
• Provide clerical support to claims staff, which may include providing telephone coverage for the toll-free line, photocopying documents, and ordering supplies.
• Develop and maintain knowledge of jurisdictional requirements and best practices within assigned department ensuring all tasks and edits are completed effectively and in compliance.
• Perform other job-related duties as assigned from time to time

Benefits

• At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive.
• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office. As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
• Meal Subsidy available for associates who report to an office.
• 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
• Well-being and Employee Assistance programs
• Sentry Foundation gift matching program to encourage charitable giving.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees