Associate Claims Support Representative

Amica • Lincoln, RI

263d

About The Position

Thank you for considering Amica as part of your career journey, where your future is our business. At Amica, we pride ourselves on being an inclusive and supportive environment. We all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees! We're focused on creating a workplace that works for all. We'll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it! As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes. Our office in Lincoln, RI is looking for an Associate Claims Support Representative who will provide exceptional customer service, based on departmental procedures. The individual selected will meet and strive to exceed service goals and foster a team approach for support of the internal and external customer.

Requirements

• High School Diploma or equivalent education
• Able to use a personal computer, mouse and keyboard with proficiency
• Excellent written/verbal communication skills and attention to detail
• Knowledge of Word, Outlook, and Excel
• Able to stoop, bend, reach, and lift 10 pounds or less
• Able to sift and sort up to 6,000 pieces of paper per day
• Effective active listening skills
• Able to deal with ambiguity and the ability to learn on the fly
• Ability to multi-task
• Strong organization and time management skills

Responsibilities

• May be asked to process limited administrative tasks at the request of claims handlers in accordance with company policy and licensing requirements
• May be asked to open and distribute incoming mail and/or process outgoing mail
• Transfers correspondence received via fax or e-mail to claim files for appropriate handling by claims personnel
• Performs various administrative tasks to support claims printing including replenishing of paper in printers, copiers and fax machines, facilitating service calls and ensuring ample funds in postage machines
• Depending on branch needs, may be asked to greet customers and/or receive deliveries
• Builds favorable working relationships with all employees and helps to maintain a strong culture of collaboration, communication, and service
• May be called upon to handle other duties as required

Benefits

• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Paid Vacation - you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly
• Holidays - 14 paid holidays observed
• Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
• Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
• Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Generous fitness and wellness reimbursement
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED