Associate Claims Specialist, Multiline (Claims Service Center)

Nationwide•Gainesville, FL

1d•Onsite

About The Position

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Begin your career with Nationwide on May 11, 2026 — proudly recognized as one of the Fortune Top 25 Best Companies to Work For! Our Multiline claims professionals have unique roles, navigating across product lines to take care of our customers easily, efficiently and professionally. Working in this area provides a broader view of the enterprise, which could help you position yourself to advance. If you can handle a high volume and high level of complexity of claims, are comfortable with advanced technology and have the desire to help customers and deliver on Nationwide’s promise, we want to hear from you! As an Associate Claims Specialist, you'll be responsible for providing an effortless experience on the most complex personal lines claims services functions. You'll conduct intake for first notice of loss and inquiries through phone, email, chat and text while promoting and providing outstanding customer service. You'll also be responsible for handling claims according to prescribed authority and standard claims methodologies, answering questions and providing guidance to policyholders, claimants, agents and others and creating an exceptional customer experience while contributing to individual and team performance expectations. In addition, you'll handle non-routine calls and complex service requests, frequently serve as a technical resource to team members and provide guidance on related issues. And you'll assist with all claims services call overflow (auto, property, commercial) and property catastrophe (CAT) support.

Requirements

Undergraduate degree or equivalent experience.
State licensing where required.
Successful completion of required claims certification schools/classes.
One-year personal lines claims call center experience, with insurance knowledge and background.
Knowledge of all Claims Intake System(s), Claims Processing System(s), and the claims reporting process, as well as, detailed knowledge of insurance coverage’s, policies and claims handling procedures.
Solid understanding of Insurance industry operations and customer service methodology.
Outstanding verbal and written communication skills needed to effectively interact with the policyholders, claimants, agents and co-workers.
Ability to make decisions such as the application of coverage’s, assignments, and work priorities.
Ability to efficiently operate personal computer and all related claims/business software.

Nice To Haves

Prior claims handling experience preferred.
Strong customer service, empathy, and multitasking skills
Call center experience (highly preferred)
Insurance or claims experience (preferred)

Responsibilities

Delivers a positive customer service experience to internal, external, current, and prospective Nationwide customers.
Adheres to high standards of professional conduct while providing the delivery of outstanding claims service.
Authorizes and/or approves all claims payments within the delegated authority or within the maximum limits as outlined in company policies and procedures.
Determines the best course of action for the handling of each individual claim, with moderate direction and oversight. These options include the use of the Property Repair Network
Completes Notice of Loss and may determine certain policy coverages where necessary.
Consults on inquiry calls from policyholders, claimants, agents and others.
Responds effectively and appropriately to sensitive events and/or situations as needed.
Establishes and authorizes additional living expenses for complex claims.
Determines proper policy coverage on claims and supplements using Best Claims Services Practices.
Receives first notice of loss for claims and coordinates emergency services and temporary accommodations for member, informing them of all relevant field assignments.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire