Associate Claims Representative, Field -South Shore, MA

Plymouth Rock Assurance•Boston, MA

2d•$47,000 - $63,000•Onsite

About The Position

In this role you will be handling the field adjustment and management of homeowners property claims over Southern, MA (Brockton area). The Associate Field Claims Representative is responsible for investigating and evaluating homeowners claims by conducting on-site inspections at insured locations. This role requires daily travel to policyholders’ homes to assess damages, gather documentation, and determine coverage in accordance with company guidelines. While the exact radius of travel will vary, we expect you to be able to travel one to two hours from home on a daily basis.

Requirements

Excellent oral and written communications skills
Ability to multitask and adapt to changes quickly
Capability to identify and address customer’s needs to ensure an outstanding experience on every interaction
Capacity to work in a fast pace supporting the rapid growth of our customer base
Be a self-motivated individual to meet & exceed goals
Proficient in the use of Microsoft Office
Minimum of 1 -3 years overall work experience preferred
Have obtained/working towards a college degree or equivalent work experience
Ability to obtain licensure in applicable states if required and complete CE credit/classes where necessary
Ability to carry up to 25lbs and conduct roof inspections on homes <2 stories
Valid Driver’s License and proficient driving record

Nice To Haves

Bachelor’s Degree from an accredited four-year college or university is preferred

Responsibilities

Conducting accurate coverage analysis and damage assessments to ensure prompt payment of claims in accordance with quality standards
Proactive communication, and setting accurate claims length expectations
Writing estimates for covered damage, provide customers scope of loss and cost of repairs
Assign, direct and oversee vendors conducting mitigation and/or inspection during the adjustment of homeowners' property claim
Identify subrogation potential and liability exposures
Establish timely and appropriate claim reserves in accordance with claim standards
Adjusting homeowner’s property claims in all states in which Plymouth Rock writes business.
Appropriately represent the company by executing a high level of service and maintaining professionalism at all times

Benefits

4 weeks accrued paid time off + 9 paid national holidays per year
Tuition Reimbursement
Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
Robust health and wellness program and fitness reimbursements
Auto and home insurance discounts
Matching gift opportunities
Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
Various Paid Family leave options including Paid Parental Leave
Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
Remote work equipment