Associate Claims Representative, Desk

Plymouth Rock Assurance • Boston, MA

100d

About The Position

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Requirements

• Ability to obtain licensed in applicable states in which Plymouth Rock does business
• Bachelor’s Degree from an accredited four-year college or university is preferred
• Excellent oral and written communications skills
• Ability to multitask and adapt to changes quickly
• Capability to identify and address customer’s needs to ensure an outstanding experience on every interaction
• Capacity to work in a fast-pace supporting the rapid growth of our customer base
• Be a self-motivated individual to meet & exceed goals
• Proficient in the use of Microsoft Office
• No prior claims experience necessary

Responsibilities

• Timely investigation of lower exposure First Party Property claim losses for Homeowners Property Claim Department
• Proactive communication and setting of accurate claims length expectations
• Conducting accurate coverage analysis and damage assessments to ensure prompt payment of claims in accordance with quality standards
• Writing estimates for related damage, provide customers scope of loss and cost of repairs
• Assign, direct and oversee vendors conducting mitigation and/or inspection during the adjustment of homeowners' property claim
• Identify subrogation potential and liability exposures
• Establish timely and appropriate claim reserves in accordance with claim standards
• Ability to Adjust homeowner’s property claims in all states in which Plymouth Rock writes business
• Appropriately represent the company by executing a high level of service and maintaining professionalism at all times
• Requires Consistent Oversight by Direct Supervisor
• Low Authority Levels

Benefits

• 4 weeks accrued paid time off + 9 paid national holidays per year
• Free onsite gym at our Boston Location
• Tuition Reimbursement
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Robust health and wellness program and fitness reimbursements
• Auto and home insurance discounts
• Matching gift opportunities
• Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
• Various Paid Family leave options including Paid Parental Leave
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Convenient location directly across from South Station and Pre-Tax Commuter Benefits

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees