Associate Claims Examiner
About The Position
What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. As an Associate Claims Examiner, you’ll begin your career learning how to investigate, evaluate, and help resolve claims. This position will be responsible for the resolution of claims of low complexity and exposure. The primary responsibilities include investigating, evaluating, negotiating and resolving assigned claims. Review claim information to determine coverage and recommend appropriate next steps. Assist with evaluating potential exposures on claims and alerting Management or internal partners when needed. Adhere to Fair Claims Practices Regulations and claims handling guidelines. Prepare and distribute claim reports. Participate fully in training, development programs, and learning opportunities across Claims. Build strong relationships with internal stakeholders including Underwriting. Contribute to strong customer relationships by delivering top-notch service. Support special projects as assigned, learning cross-functional collaboration within Claims. Mentor with senior examiners and managers to observe negotiation strategies and claim resolution practices. Collaborate with departments across Markel including Claims Vendor Management, Finance, Actuarial, Risk Management, and IT. Travel to other claim offices and conferences as needed.
Requirements
- High school diploma required.
- Must have or be eligible to receive claims adjuster license.
- Excellent customer service skills.
- Excellent written and oral communication skills.
- Excellent analytical and problem-solving skills.
- Excellent organization and time management skills.
- Ability to deliver outstanding customer service to both internal and external customers.
- Ability to work collaboratively and in a team environment.
- Ability to work autonomously and requiring minimal direction/oversight.
- Ability to take initiative and think strategically and creatively.
- Strong desire for continuous improvement.
- Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, and Word)
- US Work Authorization required.
- Markel does not provide visa sponsorship for this position, now or in the future.
Nice To Haves
- Bachelor's degree preferred.
- Understanding of insurance industry and claims a plus.
Responsibilities
- Investigating, evaluating, negotiating and resolving assigned claims.
- Review claim information to determine coverage and recommend appropriate next steps.
- Assist with evaluating potential exposures on claims and alerting Management or internal partners when needed.
- Adhere to Fair Claims Practices Regulations and claims handling guidelines.
- Prepare and distribute claim reports.
- Participate fully in training, development programs, and learning opportunities across Claims.
- Build strong relationships with internal stakeholders including Underwriting.
- Contribute to strong customer relationships by delivering top-notch service.
- Support special projects as assigned, learning cross-functional collaboration within Claims.
- Mentor with senior examiners and managers to observe negotiation strategies and claim resolution practices.
- Collaborate with departments across Markel including Claims Vendor Management, Finance, Actuarial, Risk Management, and IT.
- Travel to other claim offices and conferences as needed.
Benefits
- All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
- We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
- Markel offers hybrid working schedules of 3 days in the office and 2 days remote.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
